Privacy Policy - Epic Ocean Encounters

Privacy Policy for Epic Ocean Encounters

At Epic Ocean Encounters, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, make bookings, or interact with us in other ways. This policy complies with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable laws in Australia.

By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information:

Full name
Email address
Phone number
Residential or billing address
Payment details (credit card or payment information)
Booking preferences and history
Profile or account information

How We Use Your Information

We use the information we collect for the following purposes:

Booking Processing: To manage your bookings, process payments, and provide you with booking confirmations.
Customer Service: To communicate with you, respond to inquiries, resolve issues, and provide support.
Marketing and Communication: To send promotional emails, updates, or newsletters. You can opt out of these communications at any time.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third parties in the following situations:

Service Providers: We may share your information with trusted third-party providers (e.g., payment processors, booking systems, hosting companies) to deliver services on our behalf. These providers are obligated to protect your information and use it solely for the purposes outlined in this policy.

Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons, pixel tags, Google Analytics) to collect non-personal information, improve your browsing experience, and analyze website traffic. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

For more information on how Google uses data, please visit Google’s Privacy Policy.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccurate or incomplete data.
Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by following the unsubscribe instructions included in the emails or contacting us directly.
Data Deletion: You may request the deletion of your personal information, subject to certain legal and contractual obligations.

To exercise any of these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites, including partners or advertisers. We are not responsible for the privacy practices or the content of those external websites. We recommend reviewing the privacy policies of any third-party sites before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make significant changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.